Shipping policy

Shipping Information

This policy applies to domestic (United States) orders as well. We have designed this policy to make sure you understand our shipping policies and procedures clearly. By ordering from Playground Moments, you accept the policies contained herein.

Shipping Costs

See the table below for a detailed overview of applicable fees.

Free Shipping

We offer free shipping on all orders.

Carriers Used
Orders are shipped through major carriers such as USPS, UPS, or FedEx. The carrier may vary depending on your location and order size.

Transit, Handling & Order Cut-Off Time

• Order handling time is 1-2 business day (Monday to Friday). 
  
• Order cut-off time will be 03:00 PM (GMT-05:00) Eastern Standard Time (New York)

Transit Times:

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order. You cannot exchange custom or pre-ordered pieces for other designs.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the shipping carrier directly (USPS, UPS, or FedEx). If you still cannot locate the package, reach out to us at xiguacmanuel@playgroundmoments.com.

Change of Address

If you need to update your shipping address, please contact us at xiguacmanuel@playgroundmoments.com or call us at +1 551-218-8955 within 24 hours of placing your order. Please note that we cannot change the shipping address once your order is in transit.

Incorrect address

If we return your order because you provided an incorrect address at checkout, you will bear the additional shipping costs.

For further inquiries:

If you have any further questions, please contact our customer service at

Address: 7008 Park Avenue, Guttenberg New Jersey 07093, United States

Phone: +1 551-218-8955

Email: xiguacmanuel@playgroundmoments.com

Support: Monday to Friday: 08:00 AM to 07:00 PM