What is the delivery time for my order?

Orders are processed within 1–2 business day. Transit takes an additional 3–5 business days.
So in total, the shipping time will be 4–7 business days.
For more details, please see our Shipping Policy.

How much does shipping cost?

We offer free shipping on all orders.

Do you offer international shipping?

No, we currently do not offer international shipping.

Can I track my order?

Yes. Once your order has shipped, you will receive a tracking number by email to monitor your delivery.

What is your return policy?

We accept returns within 14 days of receiving your order.

• Items must be unused

• In original packaging

• In the same condition as sent

For more information, please see our Return Policy.

What should I do if I receive a damaged product?

If your item arrives damaged, please email us at xiguacmanuel@playgroundmoments.com within 24 hours with photos of the product and packaging.

When will I get my refund?

Refunds are processed within 10 business days after the returned item has been accepted. The refund will be sent to your original payment method.

Do you charge any restocking fee?

No, we do not charge a restocking fee.

Do you accept exchanges?

Yes. To exchange an item, please contact our support team. You will need to return the original item first. Once we receive it, we will send the replacement.

Can I cancel my order?

Yes. Orders may be cancelled before shipment by contacting our support team.

Which payment methods do you accept?

We currently accept:

• Visa
• Mastercard
• American Express (Amex)
• Discover
• Diners Club International
• Elo
• JCB
• Union Pay
• PayPal

For more details, please see our Payment Policy.

How can I contact you?

You can contact us through:

Address: 7008 Park Avenue, Guttenberg New Jersey 07093, United States

Phone: +1 551-218-8955

Email: xiguacmanuel@playgroundmoments.com

Support: Monday to Friday: 08:00 AM to 07:00 PM